Oliver Wyman Head of Human Capital Services, Asia Pacific Region Kuala Lumpur

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world's leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.

For more information, visitoliverwyman.com, or follow us onLinkedInandX.

Why do we need you

As our Head of Human Capital services for Asia Pacific, you will be the driving force behind an exceptional HR operations and services function across the regionleading with vision and purpose in a role that demands both strategic insight and operational mastery.

You will embody teaming, resilience, and adaptability as you tackle at pace the evolving challenges of a diverse and dynamic environment covering multiple countries in Asia Pacific. Leading a talented team of around 10 Human Capital professionals, you will build and nurture trusted partnerships throughout our 13 offices across Australia, South-East Asia, Greater China, and North Asia. You will collaborate across job families and Human Capital teams to ensure alignment with the unique needs and complexities of this expansive and fast-growing region.

Your leadership will be the catalyst for operational excellence, fostering a culture of inclusion and innovation that turns complexity into opportunity. By driving seamless execution of critical Human Capital initiatives, you will shape not only processes but also the employee experiencecreating an environment where every team member feels valued, empowered, and motivated to contribute meaningfully to Oliver Wyman's ambitious growth and impact. In this pivotal role, you will help attract, develop, and retain the exceptional talent that drives our future success across the region. If you are ready to lead with passion, vision, and lasting impact, this is your opportunity to make a meaningful difference.

What's in it for you

• A company with a strong brand and strong results to match.
• An inclusive and collaborative culture, with a vibrant office environment.
• Competitive pay and outstanding benefits to help colleagues and their families live better physically, mentally, and financially.
• A culture of internal mobility, with strong partnerships across Marsh McLennan HR and corporate functions.
• Colleague Resource Groups which provide access to leaders, volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations.
  
  

What we will count on you to do:

• Lead the regional Human Capital Management & Services team with tactical precision and strategic insight, collaborating closely with global Human Capital leadership and the APR Management team to drive initiatives that deliver real business impact.
• Empower, inspire and ensure our Human Capital Services Managers have the skills to consistently deliver timely, high-quality outcomes that meet our high-performance expectations, setting a standard of operational excellence across the region.
• Champion your team's growth and continuous development through formal training and coaching, fostering a culture based on empathy, curiosity, teamwork, and innovative problem-solving.
• Oversee and support Human Capital Services Managers to ensure smooth, timely, and high-quality business-as-usual operations.
• Work closely with Market, Office, and other Human Capital Leaders to understand what's important to our diverse group of people, tailoring Human Capital policies to best serve their needs while addressing local nuances.
• Serve as the primary liaison with Marsh McLennan on Human Capital initiatives, representing the region effectively on key committees and project teams.
• Lead human capital-related M&A activities, ensuring seamless operational integration and readiness to support growth and transformation.
• Independently manage day-to-day employee relations issues, delivering timely, risk-mindful, and fair resolutions that maintain a positive workplace environment.
• Lead thorough and compliant investigations into grievances and misconduct, working autonomously to maintain fairness and protect company integrity.
• Collaborate closely with the Marsh McLennan Employee Relations team on complex cases, escalating issues appropriately and seeking expert advice to ensure effective resolution.
• Advise and partner with key stakeholdersincluding Legal, Talent Managers, and Leadershipon employment law, policy interpretation, disciplinary matters, and performance management aligned with our global philosophy and approach.
• Lead regional communications on policy updates and ensure consistent, equitable appl Estamos buscando una persona talentosa para unirse a nuestro equipo de Operaciones de Seguros en Marsh McLennan. Este puesto ser bajo un modelo hbrido de trabajo con 3 das a la semana en la oficina y 2 das desde casa.
  
  

Esta posicin apoya la funcin de Operaciones de Seguros realizando anlisis comparativos detallados, revisando las condiciones de las plizas que manejan los clientes, generando observaciones y entregando evaluaciones relacionadas con ramos generales, transporte, equipo de maquinaria, multirriesgo, manejo, entre otros.

Contaremos contigo para:

• Preparar cuadros comparativos y revisar las condiciones de las plizas de seguros manejadas para los clientes
• Generar observaciones relevantes y entregar evaluaciones para diferentes ramos de seguros
• Colaborar con el equipo para asegurar el procesamiento preciso y oportuno de la documentacin de seguros
• Apoyar al equipo con anlisis de datos e informes segn sea necesario
• Mantener atencin al detalle y brindar un enfoque de servicio al cliente en todas las tareas
  
  

Lo que necesitas tener:

• Ttulo profesional en Administracin, Contadura, estudios en Seguros o reas relacionadas con cursos relevantes
• Mnimo 3 aos de experiencia en un rol similar
• Dominio de Microsoft Office, especialmente Excel (frmulas, tablas dinmicas, cruce de datos)
• Ingls opcional
• Capacidad para priorizar y gestionar tareas de manera efectiva en un entorno de trabajo hbrido
  
  

Lo que te hace destacar:

• Fuertes habilidades analticas y creatividad
• Orientacin al servicio al cliente y trabajo en equipo
• Alta atencin al detalle
  
  

Por qu unirte a nuestro equipo:

• Te ayudamos a ser tu mejor versin a travs de oportunidades de desarrollo profesional, trabajo interesante y lderes que te apoyan.
• Fomentamos una cultura vibrante e inclusiva donde puedes trabajar con colegas talentosos para crear nuevas soluciones y tener impacto en colegas, clientes y comunidades.
• Nuestra escala nos permite ofrecer una variedad de oportunidades de carrera, as como beneficios y recompensas para mejorar tu bienestar.
  
  

Si deseas que te ayude con preguntas para el proceso o cualquier otro detalle, estoy a tu disposicin.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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