At Food Market Hub, our Customer Experience team is a supportive and collaborative group focused on building strong, long-term relationships with our customers. We work together to help our clients succeed and grow with our platform.
If you are proactive, enjoy working with people, and want to be part of a fast-growing company - we'd love to meet you.
Position: Onboarding & Training Specialist
In this role, you will guide new customers through their journey with Food Market Hub - from onboarding to full system adoption. Your goal is to ensure customers understand our product, use it effectively, and see value quickly.
What You'll Do
Customer Onboarding
- Lead onboarding for new customers and ensure a smooth start
- Create customised onboarding plans based on customer needs
- Help customers achieve first value and full product adoption
Training & Education
- Conduct training sessions (online/offline) for new and existing customers
- Teach customers how to use the system effectively
- Share best practices to help customers reach their goals faster
Collaboration & Support
- Work closely with App Supports and Account Managers to improve customer satisfaction and retention
- Gather customer feedback and share insights with internal teams
- Translate customer needs into clear product or feature requests
- Support customers via calls, email, or live chat when needed
What We're Looking For
- Mandarin speaker (to support Mandarin-speaking customers)
- Bachelor's degree in Business, Marketing, or related field (preferred)
- 1–2 years of experience in Customer Success, Account Management, or similar roles (F&B or related industry is a plus)
- Strong communication and interpersonal skills
- Comfortable handling customer inquiries via phone and online channels
- Good problem-solving skills and attention to detail
- Able to manage multiple customers at the same time
- Tech-savvy and able to learn new systems quickly
- Confident in delivering training sessions and presentations to large groups of customers
Why Join Us
At Food Market Hub, you'll play an important role in helping our customers succeed while growing your own skills in a fast-paced environment.
