Onboarding Specialist (Cantonese Speaker | AI CX | B2B)

About SleekFlow

SleekFlow is an AI Suite for Revenue-Driving Conversations. Backed by $23.5M from tier-one investors like Tiger Global and Gobi Partners, we are trusted by over 2,000 enterprises globally. But we are more than just a SaaS company; we are an AI-native movement redefining the B2C relationship across 70+ countries.

At our core is AgentFlow—an AI GTM workforce that learns, improves, and acts as a self-healing knowledge base for businesses. From first-click conversion to long-term retention, we turn every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, the UAE, and the US, we are looking for exceptional people to help us build an AI operating system that matters.

Join us and rewrite how the world engages at scale.

Junior Level

Location: Malaysia

Contract type: 12-month renewable contract

Role

This role focuses on supporting prospects and customers during the early stages of their journey, helping them successfully set up the product, connect channels (e.g. WhatsApp, Instagram), and start using SleekFlow effectively.

You will work across pre-sales, onboarding, and early-stage support to guide users, troubleshoot setup and connection issues, and remove blockers that impact activation and adoption. You will also collaborate closely with Sales, Product, and Support teams to ensure a smooth onboarding experience.

Responsibilities

• Educating customers and optimizing their product setup for the quickest path to success.
• Providing materials to help customers learn best practices to achieve their desired outcomes faster and more efficiently.
• Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations.
• Handle incoming enquiries via emails, calls and chats in a professional manner.
• Build evergreen content and resources for customers (and other organizations) to use for education and to drive rapid product adoption.
• Be a SleekFlow expert and discuss or educate on any nuance of the product internally and externally.
• Work continuously to document the details of each interaction in order to easily research customer issues and to inform product improvements

Skills and Qualifications

• Fluent in both written and spoken English and Cantonese.
• Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have.
• Fresh graduates are welcome. Candidates should have prior experience through internships, part-time roles, or projects in customer-facing environments such as customer support, sales, account management, or handling enquiries and problem-solving.
• Familiar with basic tech tools and systems
• Eager to learn, can think independently, and are comfortable working in a fast-paced and evolving environment.
• Comfortable to engage with a diverse array of customers
• Problem solving and critical thinking with detail oriented
• Strong stakeholder management and communication skills (written & verbal)
• Strong customer obsession attitude with evidence of taking independent and appropriate decisions for the customer
• Team player with the desire to try new ideas in order to achieve greater levels of success

What We Offer

• 20 working days per month
• Fun and diverse culture
• International team environment
• Constant & rigorous training from experienced team leads

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate.

SleekFlow is a place where everyone can grow. So, however you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.