Online Client Advisor

Your role in a nutshell:

·    We are looking for an energetic and results-oriented Teleselling & Caring, who will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience.

·    In this role, you will play a crucial part in selling Technogym products and services, providing a premium customer experience, understanding the customer's needs and offering the best solution for their desires.

·    You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns by creating a strong interaction (via call/email/ chat).

Your mission will be to:

·       Guarantee the achievement of quarterly inside sales targets.

·       Fulfil lead generation activity aimed at increasing the customer base

·       Manage inbound calls (for both B2B and B2C customers), delivering a unique selling experience while understanding customers needs and offering the right solution to ensure customer satisfaction

·       Manage outbound calls to generate new business opportunities

·       Support our Sales team in the field by scheduling visits

·       Manage and nurture the CRM Database to ensure the information is accurate and up-to-date

·       Collect and share adequate market feedback with the relevant departments

·       Oversee the process from order to installation, checking customer satisfaction and upselling additional products or services where applicable

A little about you:

·       Bachelor's Degree in a relevant field, ideally with exposure to business development or sales environments

·       2–3 years of experience in telesales, sales, or customer service roles

·       Strong understanding of sales processes, with experience in sales-driven, team-oriented environments

·       Excellent verbal communication, interpersonal skills, and phone-based sales techniques

·       Strong written communication skills, with the ability to engage customers effectively through WhatsApp, email, and other digital channels

·       Proven ability to build and maintain long-term customer relationships

·       Strong negotiation skills, with the ability to handle objections, resolve issues, and address customer concerns effectively

·       Proficient in CRM systems and pipeline management(Salesforce knowledge is an advantage)

·       Ability to identify process improvements and contribute to more efficient ways of working

·       Interest in and passion for technological evolution, innovation, and digital tools

·       Fluency in English