Online Community Manager

Company Description

enzee.io is an integrated marketing and communications agency that helps brands connect with their audiences through cohesive, data-informed strategies. The team combines creative storytelling, digital marketing, and communication expertise to deliver impactful campaigns across multiple channels. enzee.io values collaboration, fresh ideas, and measurable results for its clients. Joining the team means working in a fast-paced, learning-oriented environment with exposure to diverse industries and projects.

Role Description

This is an on-site role for an Online Community Manager based in Petaling Jaya. The Online Community Manager will support the planning and execution of community engagement activities across social media and other digital platforms.

Daily tasks include monitoring and responding to comments and messages, moderating discussions, and escalating issues or feedback to the relevant team members. The person in charge will be executing in drafting social media posts, copywriting, and scheduling content according to content calendars. The role will also involve tracking simple engagement metrics, preparing reports, and collaborating with account managers, and other team members to ensure a consistent brand voice and positive community experience.

Qualifications

• Strong Communication and Writing skills, with the ability to adapt tone and language to different audiences.
• Foundational Community Management experience or interest, including engaging with online audiences and moderating conversations.
• Basic Social Media Marketing knowledge, including familiarity with major platforms (e.g., Instagram, Facebook, TikTok, LinkedIn) and current digital trends.
• Recently completed a degree in Marketing, Communications, Media, Business, or a related field.
• Proactive, curious, and eager to learn in a fast-paced agency environment, with strong attention to detail.
• Ability to work on-site in Petaling Jaya and commit to agreed working hours.