Operation Manager (F&B)

Working Days / Hours: 6 working days, at a minimum 7.5 hours a day

Working Location: Bangsar South, FT Kuala Lumpur

Job Responsibilities

We are looking for a hands-on Operations Manager to lead and drive performance across our growing network of outlets. This role is highly results-driven, with success measured by:

1. Driving store sales growth and overall outlet performance.
2. Managing labor and operational costs efficiently.
3. Achieving and improving store profitability (EBITDA).
4. Ensuring strong SOP compliance and consistent service standards.
5. Building, leading, and stabilizing a high-performing operations team.
6. Demonstrating strong execution on the ground, not just planning.
7. Making sound, timely decisions in a fast-paced environment.
8. Performing effectively under pressure while maintaining operational excellence.

Requirements

1. Minimum Diploma or Degree candidates with strong relevant experience may be considered with SPM qualification.
2. Minimum 5 years of proven multi-outlet F&B operations management experience .
3. Experience managing both Direct Retail (DR) and Franchise operations .
4. Strong operational control in SOP, manpower, labor, stock, and outlet discipline .
5. Strong leadership and people management skills, with the ability to build teams and uphold brand standards.
6. Hands-on and willing to be actively involved on the ground (not a desk-based role).
7. Capable of managing multiple outlets and teams effectively .
8. Strong problem-solving skills with the ability to make sound and timely decisions.
9. Data-driven with good numerical sense, including cost awareness and performance tracking.
10. Strong planning, organization, and sense of urgency in execution.
11. Able to perform well under pressure in a fast-paced environment.