Operation Manager

JAC Recruitment

Malaysia, Selangor

5-7 Years

This job is no longer accepting applications

Posted 3 months ago

Job Description

Job Description

Warehousing Operations
Manage all aspects of inbound and outbound warehouse activities, including receiving, storage, order fulfillment, and dispatch.
Ensure efficient utilization of warehouse space and maintain accurate inventory records.
Monitor and report on key performance indicators (KPIs) such as order accuracy, inventory turnover, and warehouse productivity.
Uphold compliance with safety, health, and hygiene standards.
Freight Forwarding
Coordinate international and domestic shipments across air, sea, and land freight.
Collaborate with customs brokers, carriers, and shipping lines to ensure timely clearance and delivery.
Verify the accuracy of shipping documentation, including Bills of Lading, commercial invoices, and packing lists.
Optimize freight costs through strategic carrier selection and route planning.
Team Leadership
Lead, train, and motivate warehouse and logistics personnel to meet operational goals.
Conduct regular performance evaluations and support staff development initiatives.
Ensure adequate staffing levels to meet business demands.
Customer Service & Relationship Management
Partner with sales and customer service teams to fulfill client expectations.
Address and resolve operational issues and customer complaints promptly and professionally.
Foster strong relationships with key clients and service providers.
Process Improvement & Compliance
Review and enhance standard operating procedures (SOPs) to improve efficiency.
Apply lean methodologies to reduce waste and streamline operations.
Ensure adherence to industry regulations, including customs laws, ISO standards, and internal policies.
Reporting & Budgeting
Prepare and present regular operational reports to senior management.
Monitor departmental budgets and implement cost-saving measures.

Job Requirements

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
57 years of experience in warehousing and freight forwarding operations.
In-depth knowledge of international shipping procedures, Incoterms, customs regulations, and warehouse systems.
Proficiency in warehouse and transport management systems (WMS, TMS).
Strong leadership, communication, and problem-solving abilities.
Capable of working under pressure and managing multiple priorities effectively.