SCOPE OF ROLE:
To manage our F&B outlets, lounges and/or business units professionally and efficiently. To optimize and maximize staff productivity and efficiency. To train, guide and motivate a high level of staff competency and staff performance. To establish improvements and implementation of operational strategies. Prepare divisional budget.
RESPONSIBILITIES:
- Oversee staff performance in operations and customer service.
- Supervise administrative matters and ensure appropriate action is taken to address business requirement / needs.
- Manage clients expectation, handle clients feedback and staff matters and grievances.
- Business development projects assigned by the Management from time to time.
- Improvements and / or implementation of new services and operational policies.
- Improve the competency of personnel by providing relevant training program.
- Achieve company's objectives and targets.
- Prepare budget and forecast needed for the business unit(s).
- Support and work with other divisions as a team to achieve most efficient and effective operational results.
- Allocate proper resources and assign appropriate personnel.
- To put into effect team's cooperation and work towards development, implementation, maintenance and improvement of the quality management system.
- Take initiative to identify areas for improvement and participate in continual improvement activities.
- Undertake other jobs assigned by superior from time to time.
REQUIREMENTS:
- Candidate must possess tertiary education qualification in Hospitality Management or related field.
- Minimum 3-5 years relevant experience in hospitality industry.
- Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
- Excellent time management skills and able to work under pressure.
- Detail-minded, efficient, well-planned with good business sense.
- Strong communication, leadership and interpersonal skills with analytical mind.
- Excellent command of both spoken/ written English & Bahasa Malaysia (Mandatory).
- Ability to comprehend in Mandarin is an added advantage.
- Solid understanding of SOPs and service standards.
