Chinese, Male
Diploma and above
6k max (If any good profile, salary is discussable)
2 round physical interview
Operations Manager
Job Responsibilities
- 1. Service Operations Management
- Manage a team of technicians and oversee the day-to-day operations of the service department to ensure timely response to customer inquiries and service requests.
- Ensure timely and high-quality service delivery in alignment with customer expectations and company SOP standards.
- Provide hand-on support to service as and when required
- Monitor service KPIs (response time, resolution time, service quality, etc.) and implement corrective actions as needed.
- 2. Planning and Optimization
- Develop and execute service planning strategies to improve operational efficiency and resource utilization.
- Optimize workforce scheduling and assignment to ensure effective coverage and minimal downtime.
- Analyze operational data and trends to identify areas for continuous improvement.
- 3. Inventory and Logistics Oversight
- Manage service inventory, ensuring accurate stock levels of spare parts, tools, and consumables.
- Coordinate with procurement and warehouse teams to ensure timely replenishment of inventory.
- Oversee logistics related to service parts delivery, returns, and field support operations.
- 4. Resource and Training Management
- Supervise service teams including technicians, coordinators, and support staff.
- Identify training needs and implement continuous development programs to upskill service personnel.
- Ensure compliance with safety, quality, and technical standards through structured training initiatives.
- 5. Cross-Functional Collaboration
- Liaise with internal departments including Sales, Engineering, Quality, and Supply Chain to align service operations with business goals.
- Act as the primary escalation point for service-related issues and ensure timely resolution.
- 6. Reporting and Documentation
- Prepare regular reports on service performance, inventory status, and operational challenges.
- Maintain documentation and records in compliance with ISO standards and internal audit requirements..
Preferred Requirements
- Diploma or Bachelor's degree in engineering, Operations Management, or a related field.
- Minimum of 5 years experience in chiller service operations
- Strong knowledge of chiller technical service processes
- Proven chiller hands-on experience is a plus
- Proven leadership and team management skills
- Excellent communication, planning, and organizational abilities
- Proficient in MS Office and experience with ERP or service management systems is a plus
- Able to work independently in a fast-paced, customer-focused environment
Language Requirements
- Good command of Bahasa Malaysia, English & Chinese , both written and spoken.
- Additional language skills would be an added advantage.
