Inventory Management
- Supervise inventory control procedures to maintain accurate stock levels.
- Monitor stock turnover rates and implement strategies to reduce excess inventory.
- Collaborate with suppliers and the purchasing team to ensure timely stock replenishment.
- Develop and enforce loss prevention strategies to minimize shrinkage.
Store Layout And Visual Merchandising
- Analyze customer traffic patterns and optimize store layout for enhanced shopping experiences.
- Work closely with the visual merchandising team to create appealing product displays that drive sales.
- Ensure that signage and pricing information are accurate and updated regularly.
Team Leadership And Development
- Recruit, train, and manage store staff, including sales associates, cashiers, and operational support personnel.
- Create and manage employee schedules, ensuring adequate coverage during peak periods.
- Conduct regular performance reviews, provide feedback, and facilitate training to enhance staff capabilities.
Customer Service Excellence
- Lead by example in delivering exceptional customer service and resolving escalated customer inquiries or issues.
- Develop and implement customer service training programs to maintain high service standards.
- Foster a customer-centric culture among store staff.
Financial Management
- Monitor daily sales, expenses, and budgets to ensure the store meets its financial targets.
- Analyze sales data and market trends to identify opportunities for revenue growth.
- Prepare and present financial reports to senior management.
Health And Safety Compliance
- Ensure the store complies with all relevant health and safety regulations.
- Develop and implement safety protocols and procedures to protect employees and customers.
- Conduct regular safety audits and training sessions.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-poney-garments-sdn-bhd-job-operation-manager]
- Bachelor's degree in Business Administration, Retail Management, or a related field
- Proven track record of success as an Operations Manager in the retail industry.
- Strong leadership, team management, and interpersonal skills.
- Exceptional problem-solving and decision-making abilities.
- Proficiency in inventory management software and point-of-sale systems.
- Excellent communication and presentation skills.
- In-depth knowledge of retail industry trends and consumer behaviour.
