Description and Requirements
You will:
- Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures
- Chairperson of the Change Advisory Board (CAB)
- Identify areas of improvement in change process when change fails to complete within change windows
- Analyze, track, record, report and update regularly on change tickets
- Work with internal team to identify potential process, monitoring, resolution to improve on change management
- Prepare reporting as part of deliverables to the customer
- Ensure existing and future documentation process, sop, manual are compliant to the company ISO standard
- Participate and provide assistance for audit, ISO and general compliance and assurance activities
You bring:
- Expert knowledge in Change management process in ITIL, procedures and standard operating work.
- Secondary skill in supporting Incident & Problem management process, procedures and ITIL SOP.
- Intermediate level of knowledge on Microsoft Office (Excel, Powerpoint and Word)
- Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, Opentext, etc)
- Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role
- Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role
- Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus
- Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
- Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders
- Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service
- Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones
- Excellent communications skill in Cantonese, English, Mandarin.
- Ability to work in shift as per roster or on call basis in a 24x7 operating environment
#LPS
