Support day-to-day operations planning and operational validation across SPX Express last-mile delivery operations, including handling ad-hoc operational and BPO-related requests.
Work closely with relevant stakeholders to assess operational requirements, validate processes and identify gaps or issues that may impact operational performance.
Support courier route planning and optimisation using internal fleet systems, considering geographical coverage, travelling distance, courier capacity and other operational constraints.
Analyse operational and courier performance data to identify trends, root causes and opportunities for improvement.
Identify and implement small-scale process improvements to improve operational efficiency, productivity and overall service performance.
Coordinate and project manage operational initiatives from planning through implementation, working closely with cross-functional teams and ground operations.
Develop dashboards, analytical tools and templates to support operational monitoring, validation and decision-making.
Work closely with ground operations to understand day-to-day operational challenges and translate insights into practical solutions.
Support the development and implementation of new processes, including updating SOPs and supporting training where required.
Prepare proposals, performance updates and reports for presentation to management.
Collaborate with internal teams and provide support on other operational planning and improvement initiatives as required.
Willingness to conduct short-distance travel to hubs when required to understand operational issues and support implementation.
Requirements:
Candidates must possess at least a Bachelor's Degree in a relevant field (e.g. Business, Engineering, Logistics, Supply Chain Management or equivalent).
Strong analytical and problem-solving mindset, with the ability to work with data and translate findings into actionable recommendations.
Proficient in Google Sheets / Excel and Google Slides, with the ability to analyse data, build templates and prepare management presentations.
Strong organisational and project management skills, with the ability to manage multiple workstreams and priorities independently.
Well-developed interpersonal and communication skills, with the ability to work effectively with both HQ and ground operations teams.
Detail-oriented, adaptable and comfortable working in a fast-paced operational environment with changing priorities.
Familiarity with last-mile delivery, logistics or BPO operations is preferred.
Willingness to travel to hubs within Malaysia is an advantage.
