Operation Specialist

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. We deliver end-to-end consulting services and provide robust middle- and back-office solutions that enable our clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Our client portfolio includes top global trading platforms and leading crypto exchanges.

With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

About the Role

You will be the first point of contact for customers, providing timely and professional support through live chat, phone, and email. This role focuses on resolving client issues, handling feedback, maintaining accurate records, and assisting with departmental documentation.

Role and Responsibilities

1. Review customer data, verify submitted documents, handle account opening, and process withdrawals.
2. Respond to and resolve customer requests/issues via email and live chat.
3. Report departmental data and coordinate with other departments; perform ad-hoc tasks as assigned.

Qualifications and Requirements

1. Minimum education: SPM/O Level or Diploma in Business/Finance/Related fields; fresh graduates are welcome.
2. At least 1 year related experience preferred; proficiency in English required, Mandarin is an advantage.
3. Good communication skills, basic office software skills (Word/Excel/PowerPoint), and willingness to work rotating shifts including weekends.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Training and learning resources.