Key Responsibilities
Retail Excellence
- Drive sales, profit, and overall store performance.
- Ensure stores meet company standards and provide an excellent customer experience.
- Drive effective merchandising, promotions, and store execution.
- Monitor sales and customer trends and identify opportunities for improvement.
- Monitor competitors and market trends to identify opportunities and best practices.
- Lead and align store teams to achieve business goals.
- Encourage the use of digital and AI solutions to improve productivity and decision-making.
Cost & Operational Management
- Manage inventory levels, stock availability, and stock turns effectively.
- Minimize shrinkage, wastage, and operational losses.
- Optimize manpower planning and store productivity.
- Manage store expenses within approved budgets.
- Identify opportunities to improve operational efficiency and reduce costs.
Business Development
- Work with Property and other functions to identify and evaluate new store opportunities.
- Support new store openings and ensure operational readiness.
- Provide market, customer, and competitor insights to support business growth.
Customer & People Development
- Build a strong customer-first culture across all stores.
- Drive consistent customer service standards.
- Coach and develop Area Managers and Store Managers to improve leadership and business performance.
- Build a strong talent pipeline and high-performing teams.
- Promote continuous learning, engagement, and teamwork.
Safety & Compliance
- Ensure stores comply with company policies, health and safety requirements, and relevant regulations.
- Drive safety awareness and risk management across all stores.
- Ensure corrective actions are taken for any identified compliance or safety issues.
Pharmacy Business & Ethics
- Support the growth and profitability of the Pharmacy business.
- Ensure pharmacy operations comply with regulatory and professional standards.
- Enhance healthcare services, customer trust, and engagement.
- Promote professional ethics and accountability across the Pharmacy team.
Requirements
- Bachelor's degree or equivalent professional qualification.
- Minimum 6 years of retail experience, including at least 3 years in a leadership role.
- Strong understanding of retail operations, customer needs, and market trends.
- Strong commercial and business acumen with a proven track record of delivering results.
- Strong leadership, communication, coaching, and stakeholder management skills.
- Good analytical and problem-solving skills with the ability to make sound business decisions.
- Ability to develop and motivate teams and build strong leadership pipelines.
- Good command of written and spoken English.
- Proficient in digital tools, retail systems, data analytics, and AI-enabled solutions.
- Possess a valid driving licence and own transportation.
- Willing to travel extensively across store locations as required.
