Operations Assurance Manager

SUNRATE is a global payment and treasury management platform for businesses worldwide. Since its inception in 2016, SUNRATE has been recognised as a leading solution provider and has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge proprietary platform, extensive global network, and robust APIs.

With its global business headquarters in Singapore and offices in Hong Kong, Jakarta, London, and Shanghai, SUNRATE partners with the top global financial institutions, such as Citibank, Standard Chartered, Barclays, J.P. Morgan and is the principal member of both Mastercard and Visa.

We are building a new Operations Assurance function to ensure our KYC and compliance workflows are executed accurately, efficiently, and in line with regulatory requirements.The Operations Assurance Manager will design and lead this function, performing quality assurance, assessing operational processes, and providing actionable feedback to drive compliance and operational excellence.This is a hands-on, strategic role for someone who is analytical, process-oriented, and comfortable influencing teams to embed a culture of quality and compliance.

What you'll be spending your time on:

• Experience in compliance operations, KYC, AML, or operational assurance, preferably in fintech, banking, or payments.
• Deep knowledge of KYC, AML, and regulatory compliance workflows.
• Experience in setting up QA or assurance frameworks for operational processes.
• Strong analytical skills, attention to detail, and ability to identify trends and process gaps.
• Excellent communication and influencing skills for providing constructive feedback.
• Proficiency in developing dashboards, reporting tools, or workflow management systems.

Key Attributes:

• Analytical and detail-oriented, with a strong quality mindset.
• Process-driven, strategic, and framework-oriented.
• Collaborative and influential; able to gain buy-in from operational teams.
• Risk- and compliance-aware, with integrity and accountability.
• Problem-solver, adaptable, curious, and action-oriented.

Key Performance Indicators (KPIs):

• Successful launch of the KYC & Compliance Assurance function with framework, templates, and reporting in place.
• % of QA assessments completed on schedule.
• Reduction in errors or compliance exceptions over time.
• Number of actionable process improvements implemented.
• Stakeholder satisfaction with QA feedback and assurance reporting.