Introduction
At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your Role And Responsibilities
- Supports transactional procurement activities including purchase requisition processing, supplier data maintenance, catalog support, invoice exception research, help desk ticket management, and customer inquiries.
- Demonstrates strong attention to detail, willingness to learn
- Has the ability to follow established procedures while delivering a high-quality customer experience.
- Customer Services and stakeholder management
- Procurement policy and compliance awareness
- Experience working within SLA-driven environments
- Ability to operate effectively in a global, multicultural organization
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- Bachelor's degree in Business, Supply Chain, Procurement, Sourcing, or a related field.
- Typically possesses 2–3 years of experience in procurement, finance operations, customer service, shared services, or administrative support functions.
- Fluent in English
Preferred Technical And Professional Experience
- SAP or SAP ARIBA
- ServiceNow or case management platforms
- Microsoft Excel (intermediate to advanced)
- Supplier onboarding and master data tools
- Invoice processing and exception workflow systems
