About The Team
The Operations Excellence Lead is responsible for leading and executing end-to-end transformation initiatives across core operations, with a focus on process optimization, technology enablement and scalability. The ideal candidate will have a strong background in operations strategy, change management, and a passion for leveraging technology to deliver innovative solutions in a fast- paced environment.
Job Description
- Work closely with the Local and Regional Team to develop strategies, implement policies, and optimize processes to enhance productivity and profitability.
- Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence.
- Lead change management initiatives and organizational transformation efforts to adapt to evolving market conditions and business needs.
- Design and implement cross-functional transformation programs to enhance efficiency, reduce costs, and scale operations in alignment with business growth.
- Analyze current operational workflows, identify inefficiencies, and redesign processes.
- Partner with cross-functional teams to ensure alignment and buy-in for transformation initiatives.
- Ensure that all transformation efforts comply with relevant regulatory standards and align with risk management frameworks.
- Promote a culture of innovation, data-driven decision-making, and continuous improvement within operations teams.
Requirements
- Minimum 10-15 years working experience with background in E-Commerce or Fintech industry.
- Bachelor's degree (or equivalent) in operations management, business administration, or related field.
- Proven track record of leading complex transformation programs with measurable outcomes.
- Experience with process improvement methodologies (Lean, Six Sigma, Agile).
- Excellent leadership and management skills.
- Effective communication and interpersonal skills, with the ability to collaborate and influence cross-functional teams and stakeholders.
- Analytical mindset and data-driven decision-making skills, with proficiency in analyzing and interpreting operational metrics and performance indicators.
- Ability to think strategically and develop long-term plans that align with the company's overarching goals.
- Strong understanding of FinTech regulatory landscape and operational risk.
