Operations Executive

Crucial role in a massively growing Fintech. Support the Banking and Rails team in ensuring clients have a seamless experience using APA payment services. Assist with the day-to-day administration of banking partner relationships and onboarding processing, working under the close guidance of the Team Lead and Operations Management.

The day to day role will entail all of the following - maybe not all at the same time but it will be busy:-

Banking Partner Support: Assist with day-to-day administrative tasks that support relationships with banking partners, correspondent banks, and financial institutions, helping ensure smooth operational activities.

Onboarding Coordination: Support the onboarding process for new banking partners, including collecting documents, updating trackers, and following up on outstanding requirements under the Team Lead's direction.

Due Diligence Support: Help gather and organize required KYC, KYB, and AML/CFT documentation from banking partners, working with guidance from Compliance, Legal, and Risk teams.

Account Setup Assistance: Assist with basic administrative tasks related to bank account setup, settlement arrangements, and payment channels by coordinating with internal stakeholders.

Partner Communication: Handle routine, day-to-day correspondence with banking partners on straightforward inquiries and requests, escalating more complex matters to the Team Lead.

Operational Issue Support: Help track and log banking partner-related issues such as payment delays or account queries, and escalate these to the Team Lead for resolution.

Cross-Functional Support: Assist Operations, Treasury, Compliance, and other teams with onboarding-related tasks as directed.

Documentation & Record Management: Maintain accurate and up-to-date records of banking partner information, onboarding documents, and account details in internal systems.

Reporting & Administrative Support: Help prepare status updates, onboarding trackers, and meeting materials relating to banking partnerships, under the Team Lead's supervision.

Regulatory & Policy Compliance: Carry out onboarding and administrative tasks in accordance with internal policies and regulatory requirements, escalating any concerns to the Team Lead.

VIBAN Application: Assist with preparing and submitting virtual IBAN (VIBAN) applications for clients and banking partners, tracking application status, and following up with banking partners on outstanding requirements.

What we require you to have :-

• Strong customer-centric mindset.
• Bachelor's degree (or diploma with relevant experience) in business, finance, or a related field; fresh graduates are welcome to apply - must have relevant degree of work experience.
• Proficient in Microsoft Office applications, especially Microsoft Excel.
• 0-1 year of experience in a client support, customer service, or administrative role; prior exposure to the payments or banking industry is a plus and will put you ahead in the line.
• Willingness to work night shift (4PM to 1AM) with flexible scheduling.
• Ability to collaborate effectively across departments.
• Basic understanding of payment processing and payment gateways is ideal; but the willingness to learn is essential.
• Familiarity with foreign exchange concepts is an advantage but not required.
• Good interpersonal and communication skills.
• Strong verbal and written communication in English.
• Ability to communicate in Chinese, including Mandarin, is preferable.
• Detail-oriented with good problem-solving instincts.
• Adaptable and able and want to work effectively in a fast-paced environment.