**Job Description**
- Execute daily operational activities including account registration, deposits, withdrawals, reporting, and related tasks with accuracy and efficiency.
- Conduct comprehensive end-to-end Know Your Customer (KYC) reviews for new and existing clients, ensuring timely and accurate documentation.
- Perform client risk assessments by analyzing profiles, geographic exposure, and transaction behavior to identify potential risks. Assign appropriate risk ratings and apply suitable levels of due diligence.
- Assist in the development, documentation, and implementation of operational procedures, guidelines, and internal policies.
- Support the communication and rollout of operational policies, updates, and internal notices.
- Assist supervisors with system configuration in line with established procedures and business requirements.
- Prepare regular reports and present findings or updates to management as required.
- Respond promptly to inquiries from internal departments and clients, ensuring timely resolution of issues.
- Maintain secure and compliant storage of client information and documentation within company systems.
- Collaborate and coordinate with cross-functional teams on operational matters.
- Support the Finance team with daily reconciliation of deposits and withdrawals, and follow up on discrepancies.
- Work closely with Compliance and Audit teams by providing necessary documentation and support in a timely manner.
- Proactively monitor and mitigate risks related to money laundering, terrorist financing, or other illicit activities, and escalate concerns immediately to the supervisor.
- Record and promptly escalate client complaints, assisting in their timely resolution.
- Adhere to assigned shift schedules and team coverage requirements.
This role requires strong attention to detail, effective communication skills, and the ability to work collaboratively across departments to ensure operational efficiency and compliance.
