ABOUT THE ROLE
In this role, you will be responsible for assisting new and existing partners with their inquiries regarding inventory management and daily operations.
RESPONSIBILITIES:
Manage Inventory
- Manage inventory across redBus platform; Bus, Ferry, Things to do, and any incoming future LOB
- Configure Cities, Services, Routes, Fares, etc. for operators on redBus platform with constant interaction with the operator
- Manage seats for Operators on a daily basis and ensure smooth functioning for an Operator
- Maintain a sanity check on Inventory Availability across channels on redBus (web App & mobile web), terminals, and other OTA platforms
Support Existing Clients
- Actively reply to all product-related queries for redBus Operator via Chat/Emails/Phone
- Train Operator staff on how to use redBus platform
- Training agents and BO staff across locations on the GDS product.
- Maintaining a cordial relationship with all agents and BO staff / PIC of the BO
- Driving usage of the platform and app with the agents and BO staff, ensuring 100% adoption of all bookings through the platform
- Provide continuous feedback and product suggestions to the product team and follow up on them.
REQUIREMENTS
- 0-2 years of experience in operations/after-sales support. Fresh graduates are encouraged to apply; on-the-job training is provided
- Tech-savvy, understand basic IT and software systems
- Self-driven, work independently, and high initiatives
- Good communication skills, both verbal and written
- English & Bahasa Malaysia. Mandarin fluency is an added advantage.
- Able to start work immediately or on short notice is an added advantage.
- Candidate must be willing to work on a shift basis, covering Monday-Sunday.
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Details of full Compensation & Benefits will be shared if you pass to shortlisting process.
