Plan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination
Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs
Communicate maintenance outcomes to Customer Service to support timely client updates
Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims
Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims
Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team
Ensure service ticket tracking, follow-up, and closure within agreed SLA response time
Process quotations and invoices for vendors and subcontractors in accordance with established workflows
Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices
Department Support Roles
Provide technical and non-technical support for internal process improvements such as training module development, standard MOS creation, and SOP updates
Gather feedback and evidence of design failures, installation quality issues, or material defects, and escalate with recommendations to the Division Lead or Manager
Support internal programs by HR, QSHE, and other departments to promote teamwork, safety culture, and continuous improvement
Support other regional or utility O&M teams when required, especially during resource constraints or emergency support needs
Requirements
Bachelor's Degree in Electrical Engineering or other relevant engineering disciplines
Experience in electrical installations or maintenance of solar PV projects will be an added advantage
Strong understanding of rooftop solar PV systems, including design, components, troubleshooting, and compliance with performance and safety standards
Ability to prepare preventive and corrective maintenance schedules, oversee field service teams, and ensure timely, quality execution aligned with SLAs
Clear written and verbal communication skills to coordinate with internal stakeholders and document maintenance results through accurate technical reports
Proven capability to lead and guide technicians and assistant engineers in daily operations, training, and field discipline
Ability to evaluate issues on-site and make appropriate technical and operational decisions with sound judgment and proper escalation when required
Familiarity with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and adherence to regulatory and internal safety standards
Commitment to following SOPs, maintenance operating standards (MOS), and company procedures consistently
