About Our Client:
Our client is a leading and well-established MEP specialist providing comprehensive engineering solutions across a wide range of services, including ACMV systems, Fire Protection, Cold Water & Plumbing, and Electrical Engineering.
Position Summary:
Our client is seeking an experienced Operations Manager to run the day-to-day operations of the HVAC/ACMV business, covering both project/contract work and ongoing servicing & maintenance contracts. This role required hands-on including overseeing daily technician dispatch, keeping the office back-end running smoothly, and making sure jobs are quoted, scheduled, executed, and billed without things falling through the cracks. This role needs someone with a technical background who is equally comfortable on the tools, on the phone with a client, and behind a desk managing the numbers.
Key Responsibilities:
(i) Projects & Contracts
- Oversee project execution for HVAC/ACMV installation and retrofit works, from award through handover.
- Review technical proposals, quotations, and variation orders before client submission.
- Manage project costing and budgets; accountable for margins on both projects and service contracts.
- Negotiate with subcontractors and suppliers on pricing and delivery.
(ii) Servicing & Maintenance
- Manage day-to-day dispatch of technicians for servicing, preventive maintenance, and breakdown/call out jobs.
- Plan and maintain the daily/weekly technician schedule, balancing manpower against job load and urgency.
- Track service contract renewals, PM schedules, and ensure SLAs/response times are met.
- Handle escalations from clients on breakdowns or service quality issues.
- Review job sheets, service reports, and spare parts usage submitted by technicians.
(iii) Office & Team Management
- Oversee office back-end flow, including job order processing, invoicing, quotation follow-ups, and documentation.
- Coordinate between office admin staff, technicians, and site engineers to keep information flowing both ways.
- Lead, mentor, and manage performance of technicians, service engineers, and back-office staff.
- Maintain records for compliance, warranty, and audit purposes (service history, job costing, safety documentation).
- Report regularly to the Business Development Director/CEO on operations, financials, and manpower issues.
Qualifications:
- At least 8 to 10 years in the HVAC/ACMV industry, with experience across both projects and servicing/maintenance operations.
- Prior experience managing a technician team and daily dispatch/scheduling (not purely project-based background)
- Comfortable managing office administrative flow (job orders, invoicing, documentation), not just field operations.
- Proven track record handling budgets, costing, or P&L for a team or division.
- Strong technical grounding in ACMV systems, able to read drawings and troubleshoot with technicians when needed.
- Diploma/Degree in Mechanical Engineering, Building Services, or related field.
- Strong organizational, client-facing, and people management skills.
Interested to Apply
Interested candidates may submit their resume to Ms Gina Koh (Recruitment Consultant) via WhatsApp at +6016-6948780 or via email at [Confidential Information] for a prompt hiring process.
