Operations Manager Infrastructure

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: Operations Manager – Infrastructure

Location: Selangor, Malaysia

Key Responsibilities

• Oversee day-to-day infrastructure operations ensuring high availability and performance.

• Ensure adherence to SLAs, KPIs, and compliance standards.

• Lead and drive P1/P2 incident calls with cross-functional teams.

• Ensure timely resolution and communication to stakeholders.

• Conduct and review Post-Incident Reports (PIRs) with root cause analysis and preventive actions.

• Act as the primary point of contact for customer escalations.

• Build strong relationships with clients and internal stakeholders.

• Ensure customer satisfaction through proactive communication and service excellence.

• Manage and mentor remote and distributed teams across geographies.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Work closely with service providers to ensure delivery quality and contractual compliance.

• Monitor vendor performance and drive service improvements.

• Communication both Oral and written must be @ a good standard

• Strong Co-ordination and influencing ability to drive Incidents or BAU tasks (I.e. Updates, upgrades, etc..) to closure

• Has experience managing/leading cross functional team

• Has experience or involved in user experience improvements, identifying trends and risks.

• Ability to communicate clearly with both technical and non-technical people.

• Strong technical skill set in Data Center (DC) Services, with prior hands-on working knowledge

• Knowledge application support(optional) to understand the issues pertaining to application side

• Experience in handling Major Incidents along with effective stakeholder management

• Experience managing or working with offshore and remote teams

• Knowledge of the CPG environment (optional)

• Good understanding of ITSM processes and related governance

Preferred Technical Knowledge

• Strong understanding of IT Infrastructure domains: Servers, Storage, Networking, Cloud (AWS), Virtualization, End user computing and Service Desk

• Familiarity with ITIL processes and tools – ServiceNow.

• Experience with monitoring tools (e.g., SolarWinds, , Dynatrace).

• Knowledge of automation and scripting (e.g., PowerShell, Python) is a plus.

Experience

• 10+ years of experience in IT Infrastructure Operations, with at least 5 years in managerial role.

• Proven experience in managing 24x7 operations and critical incident handling.

• Experience in working with remote teams and global delivery models.

• Exposure to managed services environments and vendor governance.

Soft Skills

• Excellent communication and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to work under pressure and manage multiple priorities.

• Leadership and team-building capabilities.

Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.