Experience in coordinate with shipping line, freight forwarder, custom broker and haulier in import & export shipments arrangements and deliveries.
To manage the overall FCL/ LCL / Conventional import & export shipments by sea, land and air
Handle customers enquiries and resolve problem issue and complaints
Coordinate with customers and overseas agents to ensure shipment is monitor closely on the shipment status and keep update on-time.
Prepare quotation to customers/agents in time basis with sufficient details and follow up
To ensure all documentations and billing are checked, compiled and stored
To key in the cost and sales in system in timely manners
Good leadership to lead, work closely and train team to achieve overall customer satisfaction
Build and maintain excellent relationships with clients.
Attend & assists indoor meetings with customer if any
Prepare report with sales and volume data
To perform any other additional tasks assigned by superior and management
Job Requirements
Understand Sea & Air freight FCL & LCL arrangement, documentations (SI to carriers, & Shipping Pre-Alerts), customs clearance and transportation.
Good knowledge and familiar in Incoterms import / export / custom related matters
At least 5 years working experience in freight forwarding / shipping experience
Experience in managerial or supervisory role
Experience in handling haulers and dealing with shipping liners.
Able to multi-task, hands-on and prioritize jobs
Excellent interpersonal, verbal, and written communication skills
Able to work independently, team player, able to multi-task, self - motivated, work independently, work under pressure and make quick decision to solve problem issue.
Fluent in English and Bahasa Malaysia
Candidate must possess at least a Graduate/ Professional Certificate.
