Oversee daily operations of money changing outlets, ensuring smooth workflows, accurate transactions, sufficient currency levels, and compliance with BNM guidelines.
Supervise and lead frontline staff, manage scheduling, provide training (including AML/CFT), and drive performance, discipline, and productivity.
Ensure full compliance with MSBA and AML/CFT regulations, including KYC/CDD, transaction monitoring, sanctions screening, record keeping, and audit readiness.
Manage cash flow and foreign currency inventory, perform reconciliations, and ensure secure handling of funds.
Identify and mitigate operational and compliance risks, enforce internal controls, and ensure proper escalation and reporting.
Maintain high service standards, handle escalations, and ensure transparent pricing.
Monitor KPIs (sales, errors, compliance) and prepare reports for management.
Continuously enhance processes, update SOPs, and support digital initiatives such as e-KYC.
Key Requirements
Diploma or Bachelor's degree in Finance, Business, or related field
5–8 years in money services business (MSB), banking, or financial operations
Minimum 3 years in a supervisory/managerial role
Experience dealing with BNM regulations and audits is mandatory
Strong knowledge of:
BNM MSB regulations
AML/CFT/CPF compliance frameworks
KYC/CDD processes
High attention to detail and numerical accuracy
Strong leadership and team management skills
Risk awareness and problem-solving ability
Excellent communication and decision-making
Certified AML/CFT Compliance certification
Experience in multi-branch money changing operations
Familiarity with BNM inspections and licensing requirements
