Operations Manager - UT

• The role holder will be accountable for all aspects of day-to-day TA Processes, regulatory, and financial risk relevant to their team and, for all processes that fall within their functional area.
  
• The role holder will be accountable for all aspects of change within their functional area, will ensure an effective change process from delivery through to implementation and that change is delivered effectively, and, in accordance with FNZ Compliance standards.
  
• The role holder will be responsible for managing teams to ensure the delivery of services to our corporate clients, ensuring accuracy, compliance, and achievement of service standards in accordance with clients and internal KPIs. FNZTA looks after the Legal Fund Registers on behalf of our client it is not a custodian. This means no assets are held in our name as nominee.
  

Strategy & Leadership

• Support the Senior Trading Manager in the daily running of operational teams and processes.
• To ensure smooth execution of day-to-day operations.
• Dealing with all stakeholders and clients on business needs and system enhancement.
• Dealing with team members on business needs and to perform QC on UAT for all system enhancement.
• Ensure all periodic reporting as required by clients are completed accurately and submissions are timely.
• Assist the development of the functional area's purpose and ensure it provides best in class operational services to clients and internal partners.
• Develop the staff with succession plans at all levels, encouraging growth potential.
• Support, challenge and contribute to the development of short, medium, and long-term strategies (including action plans and targets) for the team.
• Support and contribute to the delivery of technology solutions that meet the objectives of the business but allows the firm to be scalable, productive, meet service delivery standards and is compliant for future changes, upgrades, and enhancements.
• Implement the management strategy, culture, services, and methodology to adjust to changing regulations and expectations, ensuring the team are fully motivated and have clear career paths and direction.

Process

• Ensure functional area's resilience within the first line of defence; and deliver reporting to the relevant Sector Lead and/or Head of TA - APAC to evidence standards achieved.
• Lead and manage the error management process, including management of major errors, escalation, analysis, and reporting with the Head of Operations.
• Lead and manage the delivery of KPI / KRI's in relation to customer contractual terms, taking action to prevent failure, through control and oversight of the activities completed by the functional area under the role holders remit; and deliver reporting / evidence to the Sector Lead and/or Head of TA Services -APAC to evidence standards achieved.
• Support, contribute to, and challenge the delivery of the Operational Transformation Programme (or any other continuous improvement programme), ensuring delivering and milestone completion for relevant operations area.
• Lead and oversee the management of functional area's risk management, covering Control Attestation, Risk Event and Breach Reporting, ensure accurate and timely reporting, with focus on prevention; and deliver reporting / evidence to the Sector Lead and/or Head of TA Services - APAC to evidence standards achieved.
• Ensure appropriate engagement for Audits, Client visits or any material meetings or engagements, where the Head of Function is required to represent FNZ.
• Lead and oversee implementation and maintenance of operational controls, within the functional area, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Sector Lead and/or Head of TA Services - APAC to evidence standards achieved.

People

• Manage, if required, other Mangers to deliver consistency of control, risk management and client engagement across related operational areas.
• Lead and oversee development of the functional area through, development / training plans, skill base management, feedback, and coaching.
• Support and lead the team for the functional area to ensure exceptional delivery, through accurate, timely and controlled service to both internal and external clients.
• Manage the performance of all direct reports, addressing (alongside HR) performance issues in a timely manner to ensure that we minimise that there is no client or operational impact.
• Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
• Ensure compliance with all mandatory training is completed in a timely fashion.
• Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

Governance

• Provide relevant and timely reporting to Head of Operations as required.
• Actively participate in all team governance meetings, to ensure effective outcome and escalations.
• Actively participate in governance meetings to ensure that FNZ is driving the right behaviours, to mitigate risk to the business.
• Actively participate in corporate service meetings to ensure that FNZ is driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.
• Actively participate in change meetings or release boards to ensure that appropriate understanding, actions, testing and readiness to deliver and implement change.
• Support the functional area in driving the right client engagement and behaviours, as outlined in the SDD and TOM, to deliver first class service to our clients.

Required Knowledge & Skills

A degree, or equivalent, in a finance, business or numerate discipline.

Extensive operations experience within the Transfer Agency industry.

Extensive knowledge of Unit Trusts / PRS.

Significant experience in an operations management role.

Extensive technical operational knowledge covering the functions under role holders remit,

Change management experience,

Strong understand of risk/compliance policies and processes for a financial services business

Extensive Knowledge of the Malaysian financial services including regulatory and knowledge of other region such as Thailand, Vietnam and Singapore.