Act as a Product Owner and Operations SME to drive customer portal capabilities across multiple markets, translating business needs into scalable, outcome-driven solutions with a strong focus on customer experience and sales conversion.
Job Responsibilities
- Own and deliver specific customer portal modules as Product Owner
- Translate business requirements into clear product features, user stories, and backlog priorities
- Drive multi-market customer strategies and ensure consistent capability rollout
- Enhance sales conversion and customer journeys through digital solutions
- Collaborate with business, operations, and tech teams (including Salesforce)
- Manage stakeholders across regions, ensuring alignment and timely delivery
- Monitor performance metrics and optimize features based on outcomes
Job Requirement
- 10+ years in insurance, operations, or digital product roles
- Proven experience as a Product Owner or Business/Operations SME
- Hands-on experience with:Customer portals,Salesforce platforms
- Strong understanding of customer journeys and conversion optimization
- Experience working in multi-market/regional environments
