Company Description
ZipZipe is a dynamic digital marketing agency dedicated to helping businesses thrive in the digital era. Since its inception in 2017, the company has partnered with over 500 Australian businesses, delivering data-driven marketing and bespoke website development solutions. With a holistic approach that spans SEO, PPC, social media, and website design, we leverage strategic insights, technical innovation, and cutting-edge design to create sustainable growth for our clients. Our passionate team of marketers, designers, and developers work collaboratively to simplify online marketing complexities and achieve impactful, measurable outcomes.
Role Description
ZipZipe is seeking a full-time Operations Supervisor to join our team on-site at KL Trillion, Kuala Lumpur. This role is responsible for overseeing daily operational activities across the agency, ensuring smooth workflows, strong team coordination, and consistent service delivery to clients.
The Operations Supervisor will monitor team performance, streamline internal processes, and identify opportunities to improve efficiency across departments, including strategy, creative, performance marketing, and technical support. You will work closely with leadership to translate business objectives into clear operational plans, allocate resources effectively, and resolve operational challenges in a timely manner.
Key Responsibilities
- Oversee and manage daily agency operations to ensure efficiency and accountability
- Monitor team performance and implement process improvements where required
- Coordinate across cross-functional teams to ensure projects are delivered on time and to standard
- Identify bottlenecks and operational risks, and implement practical solutions
- Manage resource allocation to support campaign delivery and client servicing
- Maintain and improve operational systems, documentation, and reporting structures
- Support leadership with data-driven insights to enhance performance and profitability
- Ensure compliance with company policies and operational standards
Eligibility
- This position is open to Malaysian citizens and candidates with full working rights in Malaysia.
- No remote work is available; only genuine candidates who are committed to career growth.
- Fluent in English, with conversational ability in Mandarin or Cantonese highly preferred (Bilingual is welcome but not required).
Qualifications
- Strong supervisory skills with proven experience in operations management
- Solid understanding of workflow optimisation within a service-based or agency environment
- Strong analytical skills with the ability to assess performance metrics and recommend improvements
- Excellent communication skills for internal coordination and stakeholder engagement
- Strong problem-solving ability and adaptability in a dynamic business environment
- Effective organisational and leadership skills to guide and motivate team members
- Bachelor's degree in Business Administration, Management, or a related field preferred
- Previous experience in a marketing agency or similar environment is a strong advantage
What We Offer:
- Opportunities for professional growth and skill development.
- The chance to work with an innovative team that values creativity and results.
- Annual leave, SOCSO and EPF contributions, and medical benefits.
Location:
- KL Trillion, conveniently located within a 5-minute walk from MRT and LRT stations (No 338, Jln Tun Razak, Kampung Datuk Keramat, 55000 Kuala Lumpur)
