FIND YOUR BETTER AT AIAIf you believe in better, we'd love to hear from you.About the RoleThe Operations Transformation Business Analyst will help workstream leads drive strategic initiatives from initial identification of opportunity until delivery phase (end-to-end) while managing stakeholders.
This role will include the following:
Plan, implement and drive transformation initiatives and processes under the EASE Program
Map customer journeys across all processes in Operations
Identify improvement opportunities in customer journey
Coordinate with different teams to coordinate on all aspects of the transformation project
Coordinate with stakeholders to resolve project issues
Partner with stakeholders to review the development plan, solution design, test plan and test scenarios.
Assist in producing all relevant documents for the transformation project.
Support EASE Workstream leads in ad hoc requirements
Job requirements :
3-5 years work experience
Some understanding of how Operations Processes work in Insurance Industry
Experience of projects and change management
Self-directed learner, who prefers a hands-on approach to acquiring skills
Ability to create structure in ambiguous spaces
Confidently use advanced features of Powerpoint/Word/Excel/Access and preferably experience of Visio.
Show true teamwork, have a flexible and team-based approach to working with the ability to be able to carry out research and work independently and take personal accountability
Experience with the deployment of new technologies
Familiarity with data analytics / reporting tools an advantage
Effective coaching and mentoring skills including previous experience of delivering training
