Position Summary
The Order Experience (OEX) Executive is responsible for delivering a seamless customer experience throughout the quote-to-order process. This role ensures accurate entry of product and service contract orders into company systems while meeting service level agreements (SLAs) and maintaining high standards of customer satisfaction.
Key Responsibilities
- Accurately enter and validate product and/or service contract orders in ERP systems.
- Review purchase orders against approved quotes and pricing.
- Manage assigned accounts, including complex or multi-contract orders.
- Respond to inquiries regarding order status, invoicing, entitlements, shipping, and product availability.
- Coordinate with Sales, Finance, Supply Chain, Logistics, and Service teams to resolve order-related issues.
- Ensure proper documentation, tracking, and compliance with internal processes.
- Meet or exceed performance metrics and SLA targets.
- Deliver a positive ordering and invoicing experience to customers and partners.
Qualifications
- Bachelor's Degree in Business, Supply Chain, Finance, or related field.
- 12 years of experience in order management, customer service, or sales support preferred.
- Fresh graduates are encouraged to apply.
- Strong attention to detail and problem-solving skills.
- Proficiency in Microsoft Office; ERP/CRM experience preferred.
