Order Management and Fulfillment Specialist - Mandarin Speaking

Job Summary:
The Order Management and Fulfillment Specialist is responsible for overseeing the end-to-end order lifecycle, including processing, coordinating, and fulfilling customer orders. This role ensures accuracy, compliance, and timely delivery while collaborating with cross-functional teams to optimize order management processes. The position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Order Processing:Accurately input and process customer orders in the system, ensuring all details are correct and compliant with company policies.
• Order Fulfillment Coordination:Collaborate with logistics, warehouse, and supply chain teams to ensure timely and efficient order fulfillment.
• Customer Communication:Serve as the primary point of contact for customers regarding order status, delivery timelines, and issue resolution.
• Inventory Management:Monitor inventory levels to ensure product availability and coordinate replenishment as needed.
• Documentation:Maintain accurate records of orders, invoices, and delivery confirmations for audit and reporting purposes.
• Issue Resolution:Address and resolve order discrepancies, delays, or customer complaints promptly and professionally.
• Process Optimization:Identify opportunities to streamline order management and fulfillment processes to improve efficiency and customer satisfaction.
• Reporting:Generate regular reports on order metrics, fulfillment rates, and customer feedback to support decision-making.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Experience in order management, fulfillment coordination, or customer service.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in tools such as SAP, Oracle, or other order management systems.
• Knowledge of supply chain and logistics processes.

Preferred Skills:

• Familiarity with order management systems and tools.
• Experience in working with cross-functional teams in a corporate environment.
• Ability to manage multiple tasks and meet deadlines in a fast-paced setting.

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About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

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