Order Administration – To manage order processing and provide order acknowledgement within agreed cycle time. Ensure accuracy and update customers on open order status by phone, e-mails or meeting.
Outbound Management – To follow up deliveries and ensure on-time delivery as promised. Create delivery note, prepare packing list and invoice (includes credit note, debit note)
Warranty Support – To manage order processing for warranty claims. Support RMA matters and facilitates with customers, warehouse and technical team
Project Management - To track and manage project orders with internal stakeholders on deliverables.
Qualifications
At least 5-8 years of customer service or order fufillment experience or equivalent 2-3 years from same industry/ field
Proficient in Microsoft Office and SAP is a must
Basic writing and communication skills
Have a sense of responsibility and initiative
Ability to work in a dynamic environment
Working Hours
Monday to Friday (8.30am to 5.30pm)
Salary Package & Benefits
Completion Bonus – 0.5 month base salary (completion of 6 months contract)
Annual Leave – 7.5 days per year
Other Leave – according to MY labor law
Health Checkup & Dental Claim – RM475 (in-house reimbursement)
