Order Management Specialist

rhi is recruiting for an Order Management Specialist to join our clients team in KL, Malaysia, on a contract until the 31st of December 2026.

Immediate starter preferred. Working hours are 10:30AM to 07:30PM KL Time, and the candidate is required to follow local Indonesian public holidays.

The Order Management Specialist is the customer's key contact point when placing orders for International, Domestic Marine and Energy products and services for our client. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process.

The Order Management Specialist is expected to ensure customer order is compliant with brand offer before order placement, and keep customer appraised of the delivery progress (i.e. changes to vessel ETA and nominated port, product shortages, out of hours incidents, price enquiries etc). Therefore, the role requires:

• Deep understanding of customer service processes, and demonstration of customer service and ownership mindset; and,
• Understanding of complexities in the shipping, marine and energy market, and its global supply network.

Accountabilities:

Primary accountabilities are those over which the job holder has a controlling impact on end results and where shared accountability of others is subordinate. Express these accountabilities in a series of short statements. Each statement should indicate the nature of the accountability and the manner in which successful fulfilment of the accountability is measured.

• Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers. Expected to have regular communication with purchasers, Chief Engineers/ Ship Captain, Sales Managers and Supply / Logistics staff anywhere in the world.
• Responsible for all day-to-day customer service related operational tasks such as, receiving enquiries and orders from customers through phone, email and fax, are all diligently attended and completed (all necessary information are collected and promptly acknowledged and that the order meets the business/customer expectations.) within the contractual turnaround time.
• Accountable to ensure all the orders are accurate, compliant, informative and good quality.
• Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
• Take proactive action to monitor the orders to ensure orders are delivered on time.
• Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations.
• Responsible to record and log all customer complaints and non-conformances in given portals/databases.

About you

Minimum Diploma, bachelor's degree or higher in Business, Computer / Information Technology, Engineering, or equivalent.

Accredited as Lean Practitioner is desirable

Key Skills:

• Minimum 3 years solid customer service experience.
• Minimum 5 years mixed experience.
• Shared service centre experience
• Must have skill in order management
• Good to have experience in Salesforce and SAP
• Must have experience in dealing with end customer
• Oil and gas industry experience.
• Stakeholder engagement (internally & externally)
• Written and spoken proficiency in English language.
• Able to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business values.
• Able to multi-tasks and work in a highly dynamic yet fast-moving environment.
• Deep experience of working in a customer focused environment.
• Good interpersonal, influential and decision-making skills in order to manage relationships with key stakeholders and customers.

About rhi

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.

We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.

rhi-group.com

Diversity Statement

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.

If you believe this opportunity is right for you, please click the Apply button to submit your application. Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country.

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