Job Description
Job Description
Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
Responsible for activities assigned by the Collections Team Lead
Responsible for calling, emailing, & making payment arrangements with customers
Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
Work closely with key teams such as Credit and Sales in mitigating collection risk
Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
Escalate unresolved issues to management timely and follow through issues until final resolution
Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
Meet monthly collection targets
Escalate issues in accordance with escalation policy
Attend client meeting to discuss debtor performance and address issues as required
Be proactive and innovative with ideas to improve service / deliverables to the client
Job Qualifications
Bachelor's degree required
Collections License considered beneficial
Good working knowledge of an ERP system; ORACLE experience would be an advantage
Fluent in English and Mandarin with strong communication skills
Excellent working knowledge of MS Office
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team
Able to work under time pressure, able to prioritize workload and meet strict deadlines.
Strong analytical and problem solving skills
Positive attitude and flexible, especially in the period of month/quarter/year-end closing
Overtime and On-Call may be required
Local holidays are observed
