Shangri-La, Kuala Lumpur
Be part of our Shangri-La family
Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East.
Based in Hong Kong, we are expanding globally with developments under way throughout Asia, the Middle East and Africa. With our extensive footprint in Asia and in key cities worldwide, we offer global exposure, exciting career prospects and opportunities in hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and many other areas.
Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, to explore and discover well-known attractions and activities that Kuala Lumpur has to offer.
As a premier deluxe hotel with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive city hotel.
We are in search of energetic, vibrant and multi-skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the hotel.
It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.
Responsibilities
- Oversee daily operations of Zipangu to ensure smooth service and optimal guest satisfaction
- Maintain high service standards in line with Shangri-La brand expectations and Japanese dining etiquette
- Lead, supervise, and motivate the service team, including scheduling, training, and performance management
- Ensure consistency in food and beverage quality, service delivery, and overall restaurant cleanliness
- Handle guest feedback and complaints professionally to enhance the dining experience
- Coordinate closely with Culinary, Stewarding, and other hotel departments to ensure seamless operations
- Monitor cost control, inventory usage, and operational expenses to achieve financial targets
- Ensure compliance with hygiene, food safety, and safety regulations at all times
Requirements
- Diploma or higher qualification in Hospitality or Food & Beverage Management
- Minimum 23 years of experience in a supervisory or assistant managerial role within F&B
- Strong leadership skills with the ability to manage and motivate a service team
- Excellent communication skills with good command of spoken and written English
- Knowledge of Japanese cuisine and dining service is an added advantage
- Strong understanding of service standards, guest relations, and restaurant operations
- Good knowledge of hygiene, food safety, and compliance standards
- Cost-conscious with basic financial and inventory management skills
- Flexible and willing to work shifts, weekends, and public holidays
