Job Responsibility
Job Description: We are seeking an experienced and dynamic Branch Manager to lead our computer shop. The successful candidate will oversee daily operations, manage staff, drive sales, and ensure customer satisfaction.
Responsibilities
- Oversee daily store operations and staff management.
- Achieve sales targets and manage inventory.
- Plan and execute promotions and marketing activities.
- Prepare and manage the branch budget.
- Provide training and development for staff.
- Maintain store appearance and safety compliance.
Store Operations
- Manage Daily Operations: Oversee all daily activities of the computer shop, ensuring smooth and efficient operations.
- Staff Supervision: Lead and manage a team of sales associates, technicians, and support staff.
- Customer Service: Ensure excellent customer service standards are maintained and address any customer issues or complaints.
Sales and Marketing
- Sales Targets: Set and achieve sales goals and targets for the branch.
- Promotions: Plan and execute in-store promotions and marketing activities to drive sales.
- Product Knowledge: Ensure that all staff are well-trained on the features and benefits of the products.
Inventory Management
- Stock Control: Monitor inventory levels, order new stock, and manage stock rotation to minimize losses.
- Supplier Relations: Work with suppliers to ensure timely delivery of products and negotiate favorable terms.
Financial Management
- Budgeting: Prepare and manage the branch budget, including expenses and revenue.
- Financial Reporting: Generate financial reports, including sales reports, profit and loss statements, and inventory reports.
Staff Development
- Training: Provide training and development opportunities for staff to enhance their skills and performance.
- Performance Evaluation: Conduct regular performance reviews and provide feedback to staff.
Store Maintenance
- Store Appearance: Ensure the store is clean, well-organized, and visually appealing.
- Safety Compliance: Maintain a safe working environment and ensure compliance with health and safety regulations.
Job Requirements
- Language proficiency: English, Bahasa Malaysia, Mandarin.
- Candidate must possess at least a Certificate, Diploma or equivalent.
- 3-5 years of retail management experience, preferably in the computer industry.
- Strong leadership and customer service skills.
- Proven sales acumen and organizational skills.
- Good understanding of computer products.
- Ability to manage budgets and generate financial reports.
- Willingness to work flexible hours, including weekends and holidays
Job Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- Annual Bonus
- EPF / SOCSO / PCB
- Allowance Provided
- Overtime Pay
