Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let's start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Role
The Day-To-Day Activities
- Deliver onboarding, product, sales, systems, compliance, and soft skills training to equip employees with the knowledge and skills required for their roles.
- Develop, update, and maintain training materials, SOPs, job aids, and knowledge resources to ensure content remains accurate and relevant.
- Conduct coaching sessions based on performance metrics and Quality Assurance (QA) findings, while supporting employees with targeted performance improvement plans.
- Monitor training effectiveness through assessments, certifications, post-training performance, and learner feedback, implementing continuous improvements where needed.
- Collaborate with Operations, Quality Assurance, and cross-functional teams to support new product or campaign launches, training readiness, and ongoing capability development.
About You
- Bachelor's Degree in Business, Human Resources, Education, or a related discipline.
- Minimum 3 years of experience in training, coaching, learning & development, or contact centre operations.
- Experience in telesales, customer engagement, or enterprise sales environments is an added advantage.
- Strong facilitation, presentation, coaching, and instructional design skills with the ability to deliver engaging training programmes.
- Excellent communication, stakeholder management, analytical, and problem-solving skills, with the ability to drive employee performance and continuous learning.
What's Next Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
