Job Description
Experience Level: Senior (6–9 Years)
Location: Kuala Lumpur
Job Summary:
We are seeking an experienced Senior Production Support (AS400) professional to provide Level 3 (L3) support for Core Banking applications, with a focus on the Investment & Wealth platform. The ideal candidate will be responsible for resolving complex production issues, performing root cause analysis, implementing permanent fixes, and ensuring the stability, availability, and performance of mission-critical banking applications. This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.
Key Responsibilities:
Provide L3 production support for Core Banking applications running on the AS400 platform.
Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs.
Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues.
Analyze application logs, system performance, and database issues to identify production bottlenecks.
Support incident, problem, and change management processes in accordance with ITIL best practices.
Develop and deploy application fixes, patches, and enhancements when required.
Collaborate with development, infrastructure, and database teams during production deployments and releases.
Execute production health checks, monitoring activities, and proactive maintenance tasks.
Create and maintain technical documentation, support runbooks, and knowledge base articles.
Participate in on-call support and provide after-hours support during critical incidents or planned releases.
Work closely with business users and stakeholders to ensure timely resolution of production issues.
Required Skills:
6–9 years of experience in Application Production Support with at least 3 years in L3 support.
Strong experience supporting Core Banking applications on the AS400 platform.
Hands-on experience in the Investment & Wealth domain.
Proficiency in .NET and SQL development and troubleshooting.
Strong experience with Microsoft SQL Server, including query optimization and performance tuning.
Experience working in Windows/Open Systems environments.
Strong debugging, troubleshooting, and root cause analysis skills.
Good understanding of production support processes, incident management, and release management.
Excellent analytical, communication, and stakeholder management skills.
Ability to work independently in a fast-paced, mission-critical production environment.
Nice-to-Have Skills:
Experience in Wealth Management applications and business processes.
Familiarity with ITIL framework and service management tools.
Experience with application monitoring and production support tools.
Knowledge of banking operations, investment products, and financial services.
Experience supporting high-availability enterprise banking systems.
Exposure to automation or scripting for operational support tasks.
