Job Description:
Partner Performance Management
- Own the operational and commercial performance of a portfolio of delivery partners.
- Monitor partner KPIs including service quality, delivery success rate, productivity, customer experience, compliance, and cost performance.
- Conduct regular business reviews with partners to identify performance gaps and develop improvement plans.
- Provide operational guidance and coaching to help partners improve service levels and business outcomes.
- Drive accountability and ensure partners consistently meet agreed performance standards and contractual obligations.
Network Optimization & Business Growth
- Analyze network performance and identify opportunities to improve operational efficiency, capacity utilization, and cost effectiveness.
- Collaborate with cross-functional teams to resolve operational challenges and implement network improvement initiatives.
- Support the development of performance frameworks, governance structures, and operating standards for the partner network.
- Identify growth opportunities within existing partner territories and support network scaling efforts.
Partner Development & Engagement
- Build strong relationships with partner business owners and key stakeholders.
- Act as the primary escalation point for partner-related operational matters.
- Support partners in workforce planning, operational setup, and capability development.
- Foster a high-performance culture across the partner network through continuous engagement and best practice sharing.
Partner Acquisition & Onboarding
- Identify and evaluate prospective delivery partners in targeted expansion areas.
- Support partner recruitment, due diligence, and onboarding activities.
- Coordinate with internal stakeholders to ensure successful partner launches and operational readiness.
- Facilitate the transition of new partners into steady-state operations.
Requirements:
- Bachelor's Degree in related field.
- Strong analytical skills with the ability to translate data into actionable business insights.
- Experience managing external partners, vendors, franchisees, or business operators is highly preferred.
- Excellent stakeholder management and relationship-building skills.
- Strong problem-solving ability and a track record of driving operational improvements.
- Comfortable working in a fast-paced, performance-driven environment.
- Willingness to travel for partner engagement and site visits, if required.
