Partner Support Agent

ITCAN Pte Limited

Subang Jaya

1-2 Years

MYR 2,000 - 2,500 per month

Save

Posted 10 hours ago
Be among the first 10 applicants

Early Applicant

Quick Apply

Job Description

Job Responsibilities

Manage partner lifecycle processes, including onboarding, termination, setup, and renewals.
Update and maintain accurate partner profiles and access records in relevant systems.
Grant and manage system access for partners, ensuring compliance and security protocols.
Investigate and resolve partner profile and access-related issues in a timely manner.
Generate and maintain reports on partner profiles for internal tracking and audits.
Support and execute partner demarcation exercises to ensure proper classification and governance.
Review existing partner support processes, identify operational gaps, and propose effective solutions.
Drive continuous improvement by executing enhancements to the onboarding process.
Handle partner inquiries, issue escalations, and support requests via call, MSA IM, and Communication Portal.
Resolve Level 1 issues within agreed service level agreements (SLAs).
Escalate Level 2 and Level 3 issues to the appropriate teams and ensure timely follow-up until closure.
Identify and highlight gaps in documented process flows and recommend necessary updates.

Job Requirements

1 year 3rd Party Outsourced Contract.
Minimum Diploma or Degree in Business Administration, Communications, or a related field is an added advantage.
1–2 years of experience in customer service, call centre, or partner/vendor support roles.
Strong communication and interpersonal skills, with the ability to manage partner inquiries professionally and efficiently.
Basic understanding of CRM systems, ticketing tools, and support platforms.
Able to troubleshoot and resolve basic Level 1 issues and escalate complex matters appropriately.
Detail-oriented with strong organizational and documentation skills.
Proactive, reliable, and able to work both independently and in a team environment.
Willing to work on rotational shifts, weekends, or public holidays if required.
Proficient in Bahasa Malaysia and English; knowledge of additional languages is a plus.
Tech-savvy with basic MS Office skills (Excel, Word, Outlook).

Spotlight

Annual leaves, Rewards & recognition, Health insurance

Education

Diploma, Bachelors/ Degree

More Info

Job Type:

Contract Job

Industry:

Technical Support, Customer Service, Call Center

Role:

Customer Support Engineer /Technician, Customer Service Executive (Voice), Other Customer Service /Call Center

Function:

Telecom/ISP, Customer Service/Call Centre/BPO

Open to candidates from:

Malaysian

About Company

ITCAN Pte Limited

ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is fully committed to quality, customer-oriented and multi-technology expertise. Today, ITCAN operates in Singapore, Hong Kong, Australia ,India and Malaysia with over 1400 employees and clients spread across South East Asia, Europe, United Kingdom, United States, Canada, Philippines, China, Japan, and Middle East. ITCAN is committed to excellence in service for all their clients / employees.

Rapidly growing, highly competitive and fully responsive with professional management, technical and financial IT resources teams committed to excellence in service for all our clients in the ASEAN network of countries. After 10 challenging years, ITCAN has successfully position itself as a highly effective and sought after service provider in the corporate area in IT software solutions and services.
Business model and approach is based on simplistic values of Integrity, Client Orientated focus and most importantly the Human Capital at our clients. It is the excellent talent and diversity of the people we hire, that has brought upon our successes and awards. Corporate mission statement is to retain our prized asset- the employees, adapt to new age economies and continue to hire the best minds and talents available for the type of service we are able to provide. Companies that benefits from ITCAN’s experience spans across a wide variety of industries such as financial institutions, investment banking, private banking, asset management, insurance, telecoms, consulting, MNCs, Fortune 500 ,SMEs, healthcare, hi-tech, manufacturing and pharmaceutical giants in the Asia-Pacific region.

We are member of Singapore Chinese Chamber of Commerce & Industry (SCCCI), Singapore Indian Chamber Of Commerce & Industry (SICCI) and Singapore Infocomm Technology Federation (SITF).A multi-award winning IT Solutions and Services Company since its inception, the company has been listed in the Shell Livewire award 2007, Spirit of Enterprise award 2008, SICCI DBS Singapore Indian Entrepreneur award (SIEA) 2008 & 2009, Asia’s Responsible Entrepreneur Award 2010,Entrepreneur of the Year Award 2010-Investment in People Award, ASME-Rotary-Entrepreneur of the year AWARD 2010 , Asia Pacific Entrepreneurship Awards-Investment in people and Outstanding category- 2011 & 2012 , Singapore Enterprise 50 award for the year 2007, 2009 and 2011 and 2013. The Enterprise 50 award recognized ITCAN among the top 50 most enterprising, privately-held organizations in Singapore. Singapore top 100 Excellence Award 2012/2013, Midas Touch Asia Enterprise Award 2013-Platinum Award. Achieved Top award of Singapore Turnover growth Excellence –in Infocomm and Communication 2014 and 2014-Asia Excellence Award.

Website-http://itcan.biz/careers-jobopportunities.asp

ALL THE APPLICATIONS WILL BE TREATED CONFIDENTIALLY
If you have any friends or colleagues who might be suitable and interested, please feel free to ask them to send in their updated CV at the earliest.

Job ID: 145679129

Jobs by Skill - IT