Job Description:
1.Strategic Planning for growth of self collect network
- Contribute to self collection point network planning and cost optimisation
- Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage
- Build infrastructure to support on-ground sales team in providing relevant information on hotspots
- Monitor and track progress of on-ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on
- Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
2. Locker Projects
Performance Monitoring & Reporting
- Monitor key locker performance metrics including utilisation rate, SLA, and CPO
- Build and maintain weekly and monthly performance dashboards
- Provide regular performance insights and recommendations to management
Optimisation & Continuous Improvement
- Analyse performance by location type, geography, and deployment cohort
- Identify root causes of underperformance and propose optimisation initiatives
- Work with operations and maintenance teams to improve locker uptime and efficiency
3.Pitching & Onboarding
- Identify and pitch the SPX Self Collection and locker programme to potential leads and retail chains
- Present value propositions to decision-makers, propose rollout plans and manage end-to-end onboarding for operational readiness
- Negotiate, draft, and manage contracts in compliance with policies and regulations
4. Relationship Management & Performance Monitoring
- Manage key accounts to build strong, long-term partnerships
- Ensure partners meet or exceed SLAs and KPIs
- Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits
- Negotiate rates and identify opportunities for cost savings
5.Communication & Collaboration
- Work with cross-functional teams to align operations with business goals.
- Maintain professional and effective communication with internal and external stakeholders.
Requirements:
- Bachelor's degree in the related field.
- For partnerships role, 2+ years experience in external relationship management
- Strong pitching, negotiation, and relationship management skills.
- Good communication skills in both written and verbal
- Proficient in MS Office CRM experience is a plus.
