At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
We are hiring a Client Managerto support and grow a portfolio of merchants across the Australia market. This role blends commercial partnership, relationship leadership, and operational excellence. You'll work closely with business owners and senior stakeholders across diverse industries, helping them understand the value of American Express and shaping how they think about payments, customers, and growth.
If you are energized by meaningful conversations, commercial problem-solving, and building long-term partnerships that create real business outcomes, you will thrive in this role.
Responsibilities
Manage and deepen relationships within a portfolio of merchants across the Australia market
Develop a strong understanding of each merchant's business model, customer profile, market challenges, and growth opportunities
Lead consultative, insight-driven conversations that influence merchant decision-making and reinforce the American Express value proposition
Identify opportunities to expand card acceptance (in-store and online) and increase share of wallet
Strengthen loyalty by helping merchants enhance customer experience and unlock new commercial value
Collaborate closely with Compliance, Risk, Pricing, Operations, and Servicingpartners to ensure a smooth, responsible, and consistent merchant experience
Support enterprise initiatives that enhance governance, regulatory alignment, and responsible account management
Use portfolio performance insights and reporting dashboardsto prioritize outreach and identify growth or retention opportunities
Champion digital tools and streamlined processes that make it easy for merchants to do business with American Express
Maintain disciplined pipeline management and ongoing follow-through on merchant needs
Minimum Qualifications
Bachelor's Degree (or equivalent professional experience)
35 years of experiencein account management, business-to-business sales, partnerships, customer success, or relationship-focused roles
Strong communication, negotiation, and stakeholder management skills
Comfortable influencing decision-makers and navigating commercial discussions
Ability to manage multiple priorities in a dynamic environment with strong follow-through
Proficiency in Excel, PowerPoint, and Wordfor analysis and presentation
Preferred Qualifications
Experience supporting or operating in the Australiamarket or other international client portfolios
Understanding of payments, merchant acquiring, digital commerce, or financial services
Familiarity with consultative or Challenger-style conversation and sales approaches
Ability to interpret portfolio performance insights and translate data into strategic action
Experience working with or collaborating alongside Marketing, Risk, Compliance, Operational Governance, or servicing ecosystems
Confidence engaging with diverse stakeholders across different industry sectors
Why This Role Matters
You represent American Express directly to our merchant partners. The conversations you lead and the relationships you build shape how businesses view the value of our network and ultimately, how customers experience American Express.
What's In It For You
The opportunity to build strategic negotiation, commercial storytelling, and portfolio leadershipcapabilities
A supportive, collaborative team culture focused on continuous learning and shared success
Competitive benefits, ongoing career development, and holistic well-being support that backs you in work and in life
Bring your curiosity, your commercial mindset, and your ability to connect with people and make your mark with us.
Apply now and help deliver the powerful backing of American Express to businesses across Australia.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid and onsite arrangements depending on role and business need
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
