Job Description:
1. Pitching & Onboarding
- Identify and pitch the SPX Service Point programme to potential leads and retail chains.
- Present value propositions to decision-makers and manage end-to-end onboarding for operational readiness.
- Negotiate, draft, and manage contracts in compliance with policies and regulations.
2. Relationship Management & Performance Monitoring
- Manage key accounts to build strong, long-term partnerships.
- Ensure partners meet or exceed SLAs and KPIs.
- Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits.
- Negotiate rates and identify opportunities for cost savings.
3. Strategic Planning & Projects
- Contribute to service point network planning, cost optimisation, and risk management.
- Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage
- Build infrastructure to support on-ground sales team in providing relevant information on hotspots
- Monitor and track progress of on-ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on
- Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
- Ideate ways to increase buyer awareness on buyer self collect
4. Communication & Collaboration
- Work with cross-functional teams to align operations with business goals.
- Maintain professional and effective communication with internal and external stakeholders.
Requirements:
- Bachelor's degree in the related field.
- For partnerships role, 2+ years experience in external relationship management
- Strong pitching, negotiation, and relationship management skills.
- Good communication skills in both written and verbal
- Proficient in MS Office CRM experience is a plus.
