Job Summary
The Parts Sales Executive manages parts sales activities from customer inquiry and quotation to order processing, delivery, and payment collection. The role involves maintaining strong customer relationships, ensuring accurate documentation, and coordinating closely with internal teams to support smooth order fulfillment and after-sales service.
Key Responsibilities:
1. Quotation & Order Management
- Prepare and issue accurate parts quotations based on customer needs and company pricing policies.
- Follow up on quotation status to drive conversions and achieve sales targets.
- Create and process Sales Orders (SO) and Delivery Orders (DO).
2. Sales & Customer Coordination
- Handle daily customer inquiries and provide timely responses to pricing requests.
- Establish and maintain relationships with customers, including dealers and key clients.
- Manage the complete sales process— from inquiry, quotation, order placement, shipment coordination to payment collection.
3. Documentation & Reporting
- Ensure all sales-related documents (quotations, invoices, delivery orders, etc.) are complete and accurate.
- Maintain customer profiles and order records, and track payment status.
- Submit regular sales reports and market feedback to management.
4. Internal Coordination
- Work closely with warehouse, logistics, and finance teams to ensure smooth order fulfillment, shipment, and invoicing processes.
- Coordinate with service engineers and related departments to support customer after-sales needs.
Qualification:
- Diploma or above in Marketing, Supply Chain, Business Administration, or related fields.
- Minimum 3 years of experience in parts sales or related roles; experience in heavy machinery or automotive parts is an advantage.
- Proficient in Microsoft Office and ERP systems.
- Strong communication, negotiation, and customer service skills.
- Able to work independently with strong multitasking capabilities.
- Proficient in English; knowledge of Mandarin or Malay is an added advantage.
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
