Position: Patching Engineer
Duration: 12 Months (Extended)
Location: Kuala Lumpur
Description:
- Perform OS and application patching on Windows and Linux systems using enterprise patching tools such as WSUS, Canonical Landscape, and other relevant platforms.
- Execute operating system upgrades across Windows and Linux environments in accordance with change and maintenance schedules.
- Conduct virtual machine snapshots and backups on VMware prior to patching or system changes to ensure recoverability.
- Perform restore operations on VMware and server environments when required.
- Validate patch deployments, troubleshoot patch failures, and ensure systems return to a healthy state after patching.
- Use SCOM as a daily monitoring tool to track system health, detect issues, and initiate corrective actions.
- Respond to email alerts and assigned ServiceNow ITSM tickets, providing timely updates and ensuring issues are resolved within SLA.
- Create and manage Incident, Service Request, and Change Request records in ServiceNow following ITIL processes.
