Patient Care Coordinator (International Patient Centre - 6 month Contract)

Job Summary

Provide personalized and seamless support to international patients by coordinating their healthcare journey and ensuring an enhanced patient experience throughout their visit. Support the implementation of streamlined service processes while maintaining high standards of customer care and operational efficiency.

Key Responsibilities

·        Meet and greet international patients upon arrival.

·        Coordinate and guide patients through registration, consultations, health screenings, and other hospital services.

·        Conduct ward visits to inpatients to ensure their comfort, address concerns, and provide ongoing support during their stay.

·        Collect and process feedbacks, ensuring timely escalation and follow-up where necessary.

·        Provide hospitality services in the International Patient Lounge, including refreshments and amenities.

·        Perform general front-counter administrative tasks.

·        Handle general enquiries via email and/or WhatsApp.

·        Support departmental operations and perform other duties as assigned by the Manager.

Professional Conduct & Service Excellence

·        Maintain a warm, courteous, and professional demeanour at all times.

·        Uphold high standards of grooming, personal hygiene, and professionalism.

·        Work collaboratively with team members to ensure smooth operations.

·        Demonstrate strong situational awareness, initiative and problem-solving skills.

·        Stay updated on hospital policies, services, and events.

·        Strive to exceed customer expectations and deliver a quality international patient experience.

Job Requirements

·   Diploma, A-Levels, Pre-University, or Customer Service–related Certificate/SPM with experience in hospitality or a customer-facing role.

· Strong communication, interpersonal, and coordination skills.

· Customer-focused with a service-oriented mindset.

· Able to multitask and work effectively in a fast-paced environment.

· Proactive, organized, and able to handle operational coordination responsibilities independently.

· Proficient in Microsoft Office applications and digital communication platforms.

·        Able to commit fully to the below:

Monday to Friday : 7:30am – 4:30 pm / 8 am – 5 pm (2 shifts on rotation)

Saturday (monthly roster) : 8:30am to 1pm

Sunday & Public Holiday : Off

·        On the job training & uniform will be provided.

Hiring process:

Average processing is around 2 to 4 weeks.

Subsequently, our recruitment team will reach out to shortlisted candidates for interview arrangements.