We are looking for a Payment Collection Operation Senior Associate to support our Global Payment Collection Operation Team.
Responsible for Global Payment and Collection operations including answering daily queries, investigate and diagnose abnormal transactions, risk controls and SLA assurance.
Monitor payment and collection transaction, identify risks and provide solutions to potential risk event based on the data
Understand needs of clients and business and work closely with stakeholders to streamline operation processes
Responsible for improving the automation and efficiency of operations and client experience.
Evaluate the operation issues for new business scenarios or products, deliver on requirements and lead implementation
Implement SOP(Standard Operation Procedure) for new scenarios, regulatory requirements and product/system upgrades
Other adhoc tasks as required
Job requirement
At least five years of relevant work experience in working cash management in international banks, financial institutions or fintech industry
Good understanding of major global clearing and settlement systems and understanding of the global compliance requirements
Familiarity with cross-border business, payment, and settlement is preferred.
Have a collaborative and inquisitive mindset
Analytical and strategic thinking with problem-solving skills.
Excellent communication skills and stakeholder management skills
Analytical and strategic thinking with problem-solving skills.
Proficiency in English required, Mandarin is a plus
