Description
At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
Our principles
- AMBITION - We dream big, try things out and always ask why not and what if We're ambitious in our thinking and our delivery
- RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
- COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
About This Role
As a Payment Operations Analyst, in the Operations Team you will be responsible for the investigation of outstanding bank reconciliation items, handling payment queries and investigation requests, assisting with the management of client funds, broker settlement / reconciliation and liquidity across client bank accounts. In addition, you will provide support for investigating, analysing, administering and implementing changes to processes, procedures and/or products and services that result in increased efficiency and/or cost reduction.
Roles & Responsibilities
- Reconcile all ledger and bank statement entries and investigate/resolve any anomalies.
- Handle and resolve Payments queries and manage investigation requests from across the business.
- Investigating and resolving customer complaints and disputes in a timely manner.
- Collaborating with different teams to maintain a high level of customer service.
- Communicating with customers through various platforms to provide assistance and resolutions.
- Operational Configuration Maintenance ensuring all internal system and configurations are correct and up to date.
- Assisting with Managing liquidity across all client bank accounts and ensuring compliance with all payments and banking regulations.
- Assist with daily payments & settlement tasks, on occasion, to identify process improvements and potential risk failures.
- UAT co-ordination for operations and key contact for business.
- Support bank account applications and processes.
- Adopt a Creative thinking approach to produce new ideas and concepts, contributing to the timely execution and delivery of change initiatives.
- Operational Access Right audits ensuring all users rights are relevant to roles and seniority.
- Analyzing data and trends to identify patterns and improve processes.
- Reviewing and interpreting policies and procedures to ensure adherence to regulations.
- Maintaining accurate and up-to-date records of customer interactions and resolutions.
Position Requirements
- Experience in a similar Payments or Finance role.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and in a team environment.
- Attention to detail and ability to multitask in a fast-paced environment.
- Knowledge of foreign currency exchange or financial services is a plus.
Perks & Benefits
- Statutory Contributions - EPF, SOCSO, EIS
- Annual Medical and Dental allowances
- General Hospitalization and Surgical Insurance
- Employee Stock Purchase Plan (ESPP)
- Paid Vacation / Sick Leave
- Growth Opportunities
- Corporate gatherings, team bonding events, and much more!
We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.
At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
