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Payment Operations Associate - ShopeePay

Shopee
1-3 Years
Malaysia, Kuala Lumpur
Early Applicant
  • Posted 17 days ago
  • Be among the first 10 applicants

Job Description

Job Description

  • Monitor, process, and reconcile daily payment transactions accurately and within required timelines
  • Investigate and resolve failed, pending, reversed, disputed, and other exception payment cases
  • Support chargeback, refund, settlement, and adjustment operations
  • Track, escalate, and follow up on operational issues, anomalies, and recurring defects
  • Maintain SOPs, process documentation, trackers, and operational reports
  • Collaborate with Product, Finance, Compliance and Customer Support to resolve issues and improve processes
  • Ensure adherence to internal controls, company policies, and regulatory requirements
  • Support continuous improvement initiatives to enhance efficiency, accuracy, and control
  • Perform any other ad-hoc tasks assigned by the business

Requirements

  • 1–3 years of relevant working experience
  • Strong analytical skills with excellent attention to detail
  • Good critical thinking and problem-solving abilities
  • Experience working in a technology-driven environment
  • Proficient in Excel, including VLOOKUP and Pivot Tables; knowledge of SQL and Power Query is an advantage
  • Familiarity with multiple payment channels and MDR (Merchant Discount Rate) concepts
  • Prior experience in payments, fintech, banking, or finance is an advantage
  • Proactive, fast-paced, meticulous, and resourceful
  • Able to learn quickly and work independently

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Finance
Employment Type:
Full time

About Company

Job ID: 151308417

Last Updated: 16-07-2026 09:35:14 PM
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