Payment Operations Specialist

Company Description

Trade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes including forex, cryptocurrencies, stocks, indices, metals, and commodities through our intuitive app and web platform.

Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.

Location: Kuala Lumpur (Near LRT/Monorail)

Shift Rotation: Morning / Night / Midnight

Allowances: Night and midnight shift allowances

WFH: Available for selected shifts

About the Role

We are looking for a detail-oriented and proactive Payment Operations Specialist to support daily payment operations across multiple markets. The role focuses on transaction accuracy, issue resolution, system monitoring, and maintaining overall operational stability.

Key Responsibilities

Payment Processing & Monitoring

Process withdrawals, deposits, wallet top-ups, and refunds

Ensure accuracy, timeliness, and adherence to internal standards

Issue Resolution

Investigate discrepancies and failed transactions

Coordinate with banks, PSPs, and payment gateways

Escalate complex cases appropriately

Risk & Compliance Support

Conduct basic withdrawal validations

Identify and escalate suspicious activities

Adhere to compliance and internal control requirements

System Monitoring

Monitor dashboards for system uptime and stability

Report and follow up on issues until closure

Participate in UAT for new features and enhancements

Reporting & Documentation

Assist with payment reports and reconciliation

Maintain operational SOPs and documentation

Qualifications

Diploma/Degree in Finance, Business, IT, Computer Science, or related fields

12 years experience in payments, fintech operations, e-wallets, or banking (preferred)

Strong attention to detail and analytical skills

Proficient in Excel; ERP or reconciliation tools are an advantage

Basic understanding of payment systems or APIs

Able to work rotational shifts, including weekends and public holidays

Proficient in Mandarin and English for regional communication

What We Offer

Exposure to cross-border payment operations and fintech systems

A supportive culture with structured learning and mentorship

Competitive salary with shift allowances.

Medical coverage, paid leave, and selected WFH shifts

Defined career development pathway within operations